Ticket Purchasing and Seating
Every section of The Rady Shell at Jacobs Park is ADA accessible with designated seats available in all seating areas. ADA seating for both transfer and non-transfer wheelchairs, companion and semi-ambulatory are available at each performance, and can be purchased online or through the Ticket Office. For questions regarding accessible seating or to request an accommodation, please contact our Ticket Office in advance at 619.235.0804 or email@example.com.
Individuals purchasing a ticket for an accessible seat at The Rady Shell at Jacobs Park may purchase up to three (3) additional seats for their companions in the same row and that are contiguous with the accessible seat. If contiguous seats have already been sold and are not available, our box office will offer other seats as close to the accessible seats as possible.
Please note: seats in the middle of a row, which are not ADA-designated, cannot be removed to accommodate mobility devices.
Limited accessible parking is available around Embarcadero Marina Park South. We recommend purchasing parking in advance for the Fifth Avenue Landing Lot or the Hilton Bayfront Parking Garage for concerts and events. Advance parking may be purchased directly through Ace Parking.
Shuttle service, including an accessible shuttle equipped with a lift, is available from outside the Hilton Parking Garage and on Convention Center Drive, across from the Fifth Avenue Landing Lot. Accessible shuttles will drop off outside of Gate 3 prior to the performance and pick up from the same location post-concert.
Patrons may also be picked-up or dropped-off in designated areas in the traffic circle, located outside of Gate 1.
For more information regarding accessible parking, shuttle services, and available public transportation, please visit our Rady Shell “Getting Here” page.
Wheelchair Transport Escorts — Customer Experience escorts and wheelchair transportation is available at The Rady Shell upon request on a first-come, first-served basis on the night of the event. The San Diego Symphony is unable to provide loaner or rental wheelchairs. Our staff is happy to assist patrons with disabilities from the entrance gates to their seats, to the door of the restroom, or to the first aid station. Please see a staff member or volunteer for assistance upon arrival.
Assistive Listening Devices — A limited number of Assistive Listening Devices with headphones and neck loops are available at The Rady Shell at no cost. Assisted Listening Devices are available at Guest Services, located inside Gate 1.
Large-Print Programs —Large-print program notes are available for performances at The Shell offering program notes (usually just for classical-themed concerts). Copies may be obtained from Guest Services, located inside Gate 1
Public Restrooms — Accessible restrooms are available at The Rady Shell under the seating area and can be entered from both house right and house left accessible-seat locations. Our staff is happy to assist patrons with disabilities from the entrance gates to their seats and to the door of the restroom. Patrons may contact the nearest staff member or volunteer for assistance.
Service Animals — ADA-recognized service animals are welcome at all San Diego Symphony performances at The Rady Shell.
Accommodation Requests — For more information regarding accessibility at specific venues or to request an accommodation, please contact our Ticket Office at 619.235.0804 or firstname.lastname@example.org