Most tickets for The Conrad Prebys Inaugural Season of The Rady Shell at Jacobs Park are being issued as MOBILE TICKETS. (Single ticket buyers do have the ability to opt for printed tickets during their transaction, but a $7 handling fee will be assessed in order to print tickets from any single transaction.) We have made this decision in order to minimize our paper waste at our wonderful new venue, and it also reduces person-to-person contact during these pandemic times.
What does this mean for you? It means if you have your smart phone with you, you'll always be able to gain admission to concerts you've purchased for The Rady Shell at Jacobs Park by showing a QR/bar code to the entrance attendants. No more having to remember your tickets! Your QR/bar codes will appear 60 hours (= 2.5 days) before your concert start time.
All MOBILE TICKETS appear in The Rady Shell App. Getting The Rady Shell App onto your smart phone is easy!
The first thing you’ll need to do is go to your appropriate App Store (Apple or Android). Follow this link for those portals! Here is what it looks like when you're download your FREE Rady Shell app:
When The Rady Shell App is on your phone, you'll first be taken to a LOG IN screen:
Go ahead and log in using your San Diego Symphony or Rady Shell website login and password. Once you're logged in to The Rady Shell App, you'll be taken to the "Account" page:
Even before your barcodes appear, My Tickets will tell you which concerts you have coming up. (Note: if you are sitting in the Lawn, there will be a "number" assigned, but that's just for inventory accounting - you can sit anywhere in the Lawn!)
After this, whenever you come back to The Rady Shell app (and stay logged in), you'll start with this page:
If you're on The Rady Shell App and wish to see your upcoming concerts, check your account information or log out, follow the “More” button at the bottom of the "home" page.
If at some point you forget your password, you can always have a password recovery link sent to your login address. This can be done on your My Account page.
We encourage you to stay logged in so that your ticket QR/bar codes appear, 120 hours (= 5 days) before your concert. For your convenience we have a guest WiFi network at The Rady Shell, which will ensure the clear appearance of your QR codes.
Once your QR/bar codes appear, you'll be able to forward them via e-mail to friends and family who will be attending that concert; all your guests have to have is an e-mail account that they can access from their smart phone.