Rady Shell Ticketing and Box Office FAQs

In this new, permanent outdoor facility, you can look forward to an enhanced concert experience in every way. Current donors and subscribers will be given priority when being seated at the new venue. Your longevity, generosity and loyalty to the San Diego Symphony will assure you great seats in The Shell. Due to a completely new layout and venue, our ticket office will work with all subscribers to ensure comparable seating options.
Package for the Conrad Prebys Inaugural Season are on sale NOW. Single ticket sales for this season will begin at 8am, online only, on Tuesday, July 13. (Phone sales will resume on Thursday, July 15 at 10am.)
There will be seating in the Lawn atop the Bayview Terrace available for almost all concerts, and it will have excellent visibility at the crest of our newly-terraced seating area. In general, lawn chairs will be allowed; however there will be exceptions for certain concerts in larger seating configurations. Please check the website to prepare for your experience. There will not be folding chairs available to rent at the venue, but blankets will be available for purchase if you don’t bring your own.
Seating options will be expanded at The Rady Shell at Jacobs Park to include two-top “couples” seating plus a six-top terrace of tables perfect for groups and corporate entertaining. Familiar four-top and single seat seating from previous seasons will also be available, though the four-top tables will be larger than in previous seasons. The quality of chair seating in all sections will be enhanced.
The Symphony will be partnering with key local entities to make these seats available to San Diego's underserved communities.
Tickets to the Inaugural Season at The Rady Shell at Jacobs Park can be purchased through TheShell.org 24 hours a day, seven days a week after ticket sales open to the public. Tickets can be purchased through the Ticket Office by calling 619.235.0804 or e-mailing tickets@sandiegosymphony.org. (No in-person sales are available at the Jacobs Music Center at this time.) Once the Inaugural Season begins, The Rady Shell Box Office will be available from noon until intermission on any concert day.
A Calendar of free public events at The Rady Shell at Jacobs Park will soon be arriving on The Shell app.
Yes. The Ticket Office can be e-mailed at tickets@sandiegosymphony.org, but e-mails are generally only answered during regular Ticket Office hours.
Due to COVID-19, window service is not available until further notice at the Jacobs Music Center, though you are welcome to call or e-mail during regular hours; the JMC Ticket Office is not available for normal hours on Saturdays and Sundays until further notice. The Jacobs Music Center Ticket Office is located at 750 B Street, NE corner of 7th and B in Downtown San Diego. Summer hours at the JMC beginning in June are: Monday through Friday, 10am to 5pm Saturdays: 12noon to 3pm (phone only)
When open, The Rady Shell at Jacobs Park Box Office is a fully functioning ticket office for the San Diego Symphony and all of its offerings.
San Diego Symphony offers an attractive array of subscription options for summer concerts at The Rady Shell at Jacobs Park. Traditional season subscribers receive the best available seats and free ticket exchanges for Subscription Concerts (up to 48 hours in advance for another performance within your same series). Note: Traditional subscribers can also exchange to other Subscription Concerts for free, but not to Special Concerts. “Choose Your Own” subscribers have no continuing seat rights and must pay $5 per ticket for all exchanges. Other subscriber-only benefits apply. For more information, call the Jacobs Music Center Ticket Office at 619.235.0804 or order directly from our Rady Shell Package Page.
Lawn seating is strictly on a first-come, first served basis, and our gates always open at 5:30pm on concert nights. This applies to subscribers and single ticket buyers of lawn seats alike. The gates of The Rady Shell at Jacobs Park concert site open at 5:30pm on concert days. Bring your own blanket or folding chair for the Lawn!
Family Packs will not be offered at The Rady Shell, but through “Choose Your Own” concert packages, families can curate their own family-friendly concert packages.
Only for Jacobs Masterworks concerts, there is a general senior (age 60+) $5 discount for most seats at The Rady Shell only. Also, anyone with an active U.S. Military ID can receive the same discount for those concerts. Senior and military discounts apply in the Parkside and Bridgeview sections. Senior discounts and military discounts do not apply in the Marina, San Diego Row or Lawn sections, nor do they apply to non-Jacobs Masterworks concerts.
San Diego Symphony does not offer student standby tickets for concerts at The Rady Shell at Jacobs Park, but for Jacobs Masterworks concerts programmed there, we do offer a standard $5 student discount for most seats. Student discounts apply in the Parkside and Bridgeview sections only. Student discounts do not apply in the Marina, San Diego Row or Lawn sections, nor do they apply for non-Jacobs Masterworks concerts at The Rady Shell. Eligibility for this discount is at the discretion of the Ticket Office. Discount is not available online.
Non-CYO series subscribers (or subscribers to any Rady Shell 2021 seated series) may exchange tickets for free (anytime up to 48 hours before the performance) into any other subscription concert, based on ticket availability. Non-subscribers and “Choose Your Own” subscribers can do the same, with a $5 exchange fee per ticket. Exchanges for certain special sale promotions (such as $25 Seat Sales) are not allowed at all. Tickets must be returned to the Ticket Office either in person, by mail or by fax (619.231.3848) no later than 48 hours in advance of your performance. Note: On- account credits generated by open-ended exchanges must be used within the current subscription season they were generated.
The Rady Shell Box Office will have Will Call tickets printed and available for pickup beginning at 5pm of any concert day.
San Diego Symphony concert tickets can be reprinted for $1 each at the box office with proper ID. Alternative: If you have The Shell app, and login with the same e-mail you used to buy your tickets, your barcodes will always appear inside the app 60 hours before concert time...no reprint needed!
Discount tickets for groups are available for both subscription and non-subscription concerts for as few as 10 individuals in some cases. NOTE: certain popular Rady Shell concerts can have several group reservation requests, so our best advice is to reserve early. (Reservations can be taken beginning on the day of The Shell’s season schedule announcement.) For further information, please call 619.235.0804.
  • Children ages two and older require a ticket. All others must sit in an adult’s lap, and can do so for free.
  • The San Diego Symphony requests that parents use discretion regarding the age-appropriateness of children attending a full-length concert at The Rady Shell at Jacobs Park.
  • Should a child become disruptive during a concert, we ask that the parent discreetly escort the child away from the audience area. We greatly appreciate your consideration in this regard.
If you cannot use a ticket for an upcoming concert, we would very much appreciate it if you could donate that ticket back to the Ticket Office or The Rady Shell at Jacobs Park Box Office (preferably several days in advance!) for a potential resale. You can also mail such a ticket to 1245 7th Ave., San Diego, CA 92101 (Attn: Ticket Office). Tickets can be turned in anytime up to 24 hours in advance of your concert. A receipt will be mailed acknowledging your tax-deductible contribution. (We would be unable to accept any tickets for tax deduction purposes after the concert has begun or passed.)
Tickets for missed San Diego Symphony concerts in any venue are non-refundable for subscribers and single ticket buyers alike.
  • All performances at The Rady Shell at Jacobs Park will go on, rain or shine. No refunds or exchanges. Subscribers may exchange into other performances if exchanges are made no later than 24 hours prior to the event start time.
  • In the case of inclement weather, admission to the venue or show times may be delayed; check TheShell.org for updates.
  • If there is lightning near The Rady Shell at Jacobs Park, instructions will be shared with ticketholders onsite and online at TheShell.org.